Help
Everything you need to get help with a New York request, an ongoing job, or an account issue — whether you're a homeowner waiting on a plumber, electrician, or HVAC technician, or a tradesperson working a job through Emergency Trades New York.
Start with the topics below, or call the number above any time — day or night — for emergencies or general questions about a request.
New York homeowners face harsh winters with real pipe-freeze risk, nor'easters, and occasional coastal flooding depending on where you are in the state.
Frequently asked questions
How a request turns into a local plumber, electrician, HVAC tech, or other trade professional at your door, what it costs, and how we vet the people we match you with.
Our safety promise
How the private job verification code works, why we use it, and exactly how to confirm the person at your door is really the pro we matched you with before you let them in.
Report an issue
File a report about a job that didn't go as expected — attach photos, videos, and written notes, and get a fair review that considers both sides. For logged-in account holders only.
Messages
Check messages from our support team, or follow up on a message thread tied to a specific job you've requested.
Homeowner guides
Articles on preventing common plumbing, electrical, and HVAC problems, and understanding what a trade job actually involves before you book one.
Contact us
Reach our team directly by phone or form for anything that isn't already covered in the FAQ or Help topics above.
Licensing requirements vary by locality in New York — New York City requires its own Department of Buildings licensing for master plumbers and electricians, while other counties set their own local rules. Always verify a professional's license with your local authority.
For dangerous emergencies (fire, medical, gas), call 911 first.